It is very important to us that you are happy with your purchase and understand our terms and conditions. Please read the following policy regarding payments, returns/exchanges. Should you have any other queries call or email us to discuss.
Occasionally a product may be sold out at time of purchase, If an item is out of stock we will notify you ASAP to discuss time frame or alternatives.
We accept Visa, Mastercard, Debit cards, or bank transfer via our payment gateway Payment Express
Douglas + Bec online store will endeavor to process and deliver your order within 2–5 working days. All packages are traced.
Please allow up to 14-20 working days for delivery to Australia. All packages are traced.
If received goods do not meet your expectations, you may return the items within 30 days of delivery for a full refund.
When you return goods to us, we'll pay the return postage if the return is a result of our error (you received an incorrect or defective item, etc.)
Please return goods to us in their original condition and packaging.
Should you want to cancel your order before shipping, please phone us on +64 9 551 3685 or email as soon as possible, and we will cancel your order. Once orders have shipped, you will need to please return your item back to us and we will then process a refund.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply email us or phone us at +64 9 551 3685. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Douglas + Bec
9 St Mary’s Road / Ponsonby / Auckland 1011